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FREQUENTLY ASKED QUESTIONS

  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • How do I place an order from Ascot Manor Sport?
    To order our exquisite tennis apparel tailored to your needs, simply visit our website and select the the garment of choice. Follow the prompts to choose to checkout and you're all set.
  • What sets Ascot Manor Sport's tennis apparel apart from off-the-shelf options?
    At Ascot Manor Sport, we reinvest a portion of our sales back into the business to support and sponsor under-resourced junior players of color. We pride ourselves on creating tennis apparel that marries impeccable craftsmanship with unparalleled style. Each garment is meticulously made to order, ensuring a perfect fit and exquisite attention to detail. Our bespoke approach allows you to express your individuality both on and off the court.
  • Can I request customizations to my tennis apparel order?
    We offer customization to tennis teams, businesses, and other B2B related inquiries. We welcome custom requests and will work closely with you to bring your vision to life. Whether it's a specific color combination, personalized embroidery, or unique design features, our skilled artisans will tailor your garment to reflect your individual style and preferences.
  • How long does it take to receive my bespoke tennis apparel order?
    Please allow 5-7 business days for your bespoke tennis apparel to be delivered to your doorstep. This processing time may vary depending on location. Please visit our shipping & returns page for more information.
  • How do I determine my size and measurements for bespoke tennis apparel?
    We provide detailed guidance on sizing and measurements to ensure a perfect fit for your tennis apparel. Simply refer to our online sizing chart and measurement instructions. We're here to help you find the ideal fit for your individual body shape and preferences.
  • How do I care for my tennis apparel to maintain its quality?
    To prolong the life of your tennis apparel, we recommend following the care instructions provided with your garment. In general, we advise gentle machine washing or hand washing with mild detergent, followed by air drying. Avoid bleach and harsh chemicals, and store your apparel in a cool, dry place when not in use.
  • Can I purchase Ascot Manor Sport tennis apparel as a gift for someone else?
    Absolutely! Our tennis apparel makes a thoughtful and unique gift for any tennis enthusiast. Simply select the "Gift Card" or "Gift option when placing your order, and we'll take care of the rest.
  • Does Ascot Manor offer sponsorship opportunities for junior athletes?
    Ascot Manor Sport is committed to supporting the next generation of under-resourced tennis talent. Our sponsorship program provides opportunities for promising junior athletes to receive support and recognition as they pursue their sporting dreams. Ascot Manor Sport is currently revising sponsorship guidelines and is not open for sponsorship inquiries. To get placed on our waiting list, please send an inquiry to info@ascotmanor.com. Priority responses will go to customers who currently wear Ascot Manor Sport apparel.
  • What does Ascot Manor's junior sponsorship program entail?
    Our junior sponsorship program aims to empower young athletes by providing them with access to top-quality tennis apparel and equipment. Selected athletes may receive a sponsorship package tailored to their individual needs, which may include apparel, footwear, accessories, select travel and transportation expenses. We select a limited number of athletes. Qualifying athletes require a year commitment and must maintain 3.0 grade point average. 2025 Sponsor guidelines will be release in Jan 2025.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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