Shipping & Returns | ascotmanor

I play each point like my life depends on it. - Rafael Nadal

Shipping Policy

SHIPPING:

Here are our estimated shipping delivery times:
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days
Your order will be sent out 3-4 Business Days After Processing

Expedited shipping options are available at the checkout.

SOME ON-COURT/OFF-COURT ITEMS MAY SHIP SEPARATELY

 

INTERNATIONAL SHIPPING:
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.

 

ORDER NEVER RECEIVED:
If your order didn't end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If
the address was incorrect, we'd be happy to send you another order to the correct address,
however, it will have to be at your cost.


If the shipping address was correct, get in touch with us at [info@ascotmanor.com]
making sure you quote your order number. We'll see what can be done.

TAXES:
We are located in New York, NY, and are required to charge sales tax to all orders shipped within our state. If you live in another state, you are responsible for complying with your state's current tax laws regarding Internet sales.

Return Policy

RETURNS:

Ship your package using a trackable, insured shipping method, as we cannot accept responsibility for packages we do not ship. Please keep tracking details for your records.

You will receive an email once your return has been processed. Please allow 7-14 business days from the time we receive your return for it to be processed.

Original priced items purchased with a discount code cannot be returned.

RETURN POLICY:
Merchandise must be returned within 15 days.
Merchandise must not be worn, altered, or washed.
Please note original shipping charges are Not Refundable.
NON-RETURNABLE::
All Items on the Sale.
Bodysuits and Swimwear.
All shoes are FINAL SALE.
INTERNATIONAL ORDERS:
ALL INTERNATIONAL ORDERS ARE FINAL SALE!

DOWNLOAD RETURNS FORM HERE

 

EXCHANGES:

We do not accept exchanges, returns only.

[info@ascotmanor.com] 

DAMAGED ITEMS:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged,
then please get in touch with a photo within a week's time!

PRINTING ISSUES:

With our print collection, occasionally items may get passed Quality Control that is not printed correctly. If your items look faded, has severe bleeding issues or is otherwise inaccurate please contact us at [info@ascotmanor.com]


WRONG SIZE:
If you're unhappy with the size you've received, first check that the size stated on the garment
matches the size stated on the sizing chart. Though rare, it's possible that the garment was
mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at [info@ascotmanor.com] and we'll let you
know what your next steps are.

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